For over 13 years Betsy Santelli provided technical
assistance to new and emerging programs and facilitated both face to
face and virtual exchange of knowledge and experience amongst
established programs. Betsy's support was thorough and immediate, she
listened intensely, advised wisely and “matched” magically. It is our
hope that through “Betsy's Place” you will find the support you need
whether you are a parent searching for a Parent to Parent program
nearest you or a new, emerging or experienced Parent to Parent program
looking for technical assistance in best practices.
| Recruiting
and Training Support Parents |
Beginning
slowly will allow you to ensure that
quality training and support are available to each veteran parent, and
that your program has the capacity to give
each match the follow-up support it may need. Starting small, and
gradually increasing the number of active
veteran parents as you are able to do so will enable you to maintain
quality.
Recruitment – Some Things to Think About:
- Invite physicians, early interventionist, or other health care providers to write a letter inviting families to become a “Supporting Parent”.
- Ask partnering agencies to include an invitation to families in a newsletter
- Place an add in a community paper inviting parents to attend a “Skill Building Workshop” in preparation for becoming a Supporting Parent or to attend an informational meeting
- Invite families in your network to assist in identifying ways to recruit new families – what was their incentive to become a Supporting Parent and how might a similar message recruit additional parents
Consider how you might recruit a diverse network of parents, representation from different disability areas, social-economic groups, family structures, cultural and ethnic backgrounds, all of whom might be willing to participate in training sessions. The more diverse your core of veteran parents is, the greater capacity your program will have for matching parents around similar family and disability needs.
-
-
-
Find a P2P program that will "match" yours by searching all your concerns or search by the single topic
above using the drop-down box and hitting 'submit' button.
-
-
Some sort of screening
process gives the program coordinator a chance to get to know the
prospective veteran parent so that a match can be made around some of
the more subjective attributes (communication style, personality, where
the veteran parent may be in the adjustment process) as well as a child's special needs.
Screening – Some Things to Think About:
- Host “Informational Gatherings” to introduce the role of veteran parent, the training, and the match, to help parents decide whether or not they want to become a “Supporting Parent” and to learn more about why they are interested in providing peer support and hear where they are in their own families’ lives
- Many Programs screen potential Supporting Parent in the following ways:
- Acceptance of their own child and adjustment to their family situation
- Ability to reach out and provide support to other parents
- Ability to cope with other people's problems and a tolerance of values and feelings that may be different from their own
- Willingness to share their own family story with others
- Communication skills
- Maturity and empathy
- Sense of self and respect for others
- Time available
-
The training sessions
for veteran parents are a critical component in a Parent to Parent
program. The vast
majority of Parent to Parent programs (78%) offer at least 6 hours of
training to veteran parents before they are matched.
Training – Some Things to Think About:
- Training provides a solid foundation about available community resources as well as skills in communication and empathetic listening
- Veteran Parents are provided opportunities for self-evaluation and time to look closely at their own values, beliefs, and actions
- The number of participants in your training should be small enough to foster comradery and intimacy but large enough to stimulate the sharing of diverse backgrounds and ideas
Some helpful strategies to
consider as the training program is designed are:
- Decide who will provide
the training sessions.
- Consider
the numbers of sessions, dates and locations. Some programs offer
several 1-3 hour sessions over a several week period, while others
develop a more concentrated program consisting of 1 or 2 full-day
sessions. The time and location of the training sessions should fit the
preferences of the group members.
- Offer
childcare and refreshments to make it easier and more enjoyable for the
participants to attend the sessions.
- Consider
the use of local community resource persons as speakers.
- Plan
a "graduation" party to honor the new veteran parents, and award
certificates to all who complete the training.
Over 80% of all
Parent to Parent programs include the following content areas in their
training:
- ***Listening skills***
- Communication
Skills
- Overview
of Parent to Parent
- Emotional
responses to the disability experience
- Community
resources and services
- Information
about disabilities
- Positive
philosophy about disability
The results of the
national study to determine the effectiveness of Parent to Parent
support indicate that referred parents who have more contacts from
their supporting parent find Parent to Parent support to be more
helpful than referred parents who have fewer contacts. Thus it will be
important to emphasize in the training how important it is for veteran
parents to make at least 4 contacts in the first 8 weeks of the match,
and then to continue to make on-going connections easy for the referred
parent.
The Match – Some Things to Think about:
- Results of our national efficacy study indicates that more contact with a referred parent leads to greater satisfaction with the support offered.
- Research tells us it is important for the Supporting Parent to initiate contacts with the referred parent, especially at the beginning of the match.
-
There are many excellent
training materials for veteran parents that have been developed by
Parent to Parent programs across the country. These training guides
provide content, suggested resources and materials, sample handouts,
and suggested group and individual training activities for the total
sequence of training sessions.
-
To search for a "matching" program to request information to learn about their resources: select materials under "Train Peer Mentors" then also select material under either "Technical Assistance NO charge" or "Technical Assistance if reimbursed" then hit the submit button.
In addition to the
training for veteran parents, Parent to Parent programs often
provide other supports for their veteran parents including:
- A manual for
veteran parents. This manual typically contains handouts related to the
content of the training, a summary of the forms that the veteran parent
uses to document the progress and outcome of each parent match, as well
as information about community and state resources that are available
to families.
- Consultation with the program coordinator. Once a
veteran parent begins the matched experience, there may be questions
that arise around which the veteran parent might benefit from 1-1
consultation with a program coordinator. Parent to Parent programs
believe not only in the importance of training parents before they
begin to serve as veteran parents, but also in individualized follow-up
support for veteran parents once their matches get underway.
- On-going training opportunities. Many programs offer
veteran parents the opportunity to participate in on-going training
sessions with other trained veteran parents. These training
opportunities vary in terms of their agenda items depending upon the
needs and requests of the veteran parents, but they often include time
for veteran parents to brainstorm together about common issues related
to their matches and to share tips with each other.
Occasionally, parents who have yet to be trained are asked to participate in a match. An abridged training with follow-up after the match is typically provided with encouragement to attend a full training when available.
- Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
| Making
and Supporting Parent Matches |
Matching a referred parent with a veteran parent is the very heart of Parent to Parent programs, and the success of the match determines the quality of support the referred parent receives from the Parent to Parent program. Thus it is important that matches are implemented with careful thought and planning.
Some
important logistics to consider when establishing the referral system
are:
- An
important first step is to select a local referral telephone number for
publication and widespread distribution to all potential referral
sources
- Appoint
a person to coordinate incoming referrals and establish matches. This
person should, if possible, be a parent of a family member with a
disability.
- Coordinator confirms that the new parent is familiar with the Parent to Parent program and wishes to be matched with a veteran parent. No anonymous referrals are accepted, and no matches are made without the expressed consent of the referred parent.
Parent to Parent programs participating in the Parent to Parent
National Survey Project indicate that they use an average of 6
different factors to determine an appropriate match. Some of the
factors used most often by Parent to Parent programs are:
- The
family members with a disability have a similar disability (96%)
- The
families face similar medical, educational, legal problems (91%)
- The
family members with a disability are about the same age (57%)
- The
families have similar family structures (47%)
The
parent-researcher team that conducted the efficacy study of Parent to
Parent learned from interviews with referred parents who participated
in the study that aside from the factors previously described, the
quality of the parent match is enhanced if several other factors are
considered as well. Referred parents in the study who were most
satisfied with their matches reported that their supporting parent had:
- Similar
personality characteristics to their own
- A
similar philosophy about parenting
- A
similar communication style to their own
- Similar
attitudes about disability and expectations for their child with a
disability
Once
an appropriate match is determined, the veteran parent is notified and
given all of the pertinent information about the referred parent. The
veteran parent then contacts the referred parent, usually by telephone
initially, and preferably within 24 hours of the time the referral
first came in to the program
The
research results from the efficacy study of Parent to Parent support
suggest that:
- Some Parent to Parent matches are short-term and consist of only a very few contacts, while others evolve into lifelong relationships.
- Referred parent satisfaction with the matched increases with the number of contacts from the veteran parent.
- Many program
coordinators, local, regional, or statewide are now contacting the
veteran parent within 2-3 days after they have been matched with a
referred parent just to be sure that the important first contact has
been made and to answer any questions that the veteran parent may have.
- Logs
for documenting the contacts and the progress of each match, as well as
of reminder postcards, are used by many programs to ensure that at
least four contacts occur during the first eight weeks of the match.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
One of the most challenging (and rewarding) aspects of developing a Parent to Parent program is funding. Many begin and remain as volunteer programs, others move toward hiring a coordinator, seeking sponsorship, or becoming a free-standing non-profit organization focusing on fundraising while establishing its mentorship program. Possible sources for funding might include:
- Local,
state, and federal grants
- Private
foundations and local philanthropists
- United Way Agencies
- Children's Hospital
- State Title V Program (Children with Special Health Needs)
- Specific
disability organizations (e.g. United Cerebral Palsy, Arc)
Not
surprisingly, sponsored programs most often get funding support from
their sponsoring agency; whereas non-sponsored programs tend to rely
more on private donations and fundraising efforts to a greater level
than sponsored programs.
Find a P2P program that will "match" yours by searching all your concerns or search by the single topic
above using the drop-down box and hitting 'submit'.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
| Organization/Management
Best Practices |
 Data from the Parent
to Parent National Survey Project suggest that about half of all Parent
to Parent program have a sponsoring agency and about half do not.
Whether to seek sponsorship is an important early decision, and the
advantages and disadvantages of a sponsored and non-sponsored status
need to be well considered.
Many
Parent to Parent programs prefer the autonomy that a non-sponsored
status permits. Decisions about program philosophy, components, growth
and development are entirely up to the program, and program "ownership"
resides completely with the program organizers.
-
- Click on the star above for the website or click link below to download the pdf file of 'Statewide P2P Program Digest 2002' by Beach Center:
http://www.beachcenter.org/books/FullPublications/PDF/PPII_Statewide%20Parent2Parent2.pdf
Note: Since this is a 2002 publication, please use this P2PUSA website for current contact information.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
Sharing
information about the Parent to Parent program with local
service providers who will be the sources of parent referrals is
another important step.
-
- Some things to Think About:
- Parent to Parent National Survey Project reveal that 98% of the responding programs use person-to-person contacts to spread the word about their program; 91% use printed materials; and 68% use the public media.
- Find opportunities to formally present your program to community service organizations such as Rotary
- Offer staff in-service to health care agencies and other potential referral sources sharing family stories and personal testimonials about the value of the Parent to Parent program
- Write article for local newspapers
- Place brochures describing the program and providing a telephone number in doctors' offices, social service agencies, churches, and hospitals.
- Ask for opportunity to display large eye-catching posters in libraries, schools, businesses, and other public buildings
- Send letters describing the program and information packets on specific disabilities to local physicians, children’s hospitals and pediatric practices
- Invite parents to help creative ideas for outreach
- Develop and distribute Public Service Announcements to radio station
- Request local cable television assist in developing Public Service Announcement
- Developed slide-tape or videotape presentations describing the program. This format, when accompanied by parents who are actively participating in the program can be a dramatic and effective way of explaining the program to various public audiences.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
Many
Parent to Parent programs have established partnerships with other
local and statewide efforts. Networking and funding partnerships are essential to a Parent to Parent
program's visibility, credibility, sustainability.

Find a P2P program that will "match" yours by searching all your concerns or search by the single topic above using the drop-down box and hitting 'submit' button.
- A
cooperative partnership exists when agencies share and work toward a
common vision or purpose. For example, some Parent to Parent programs
are working closely with Part C Early Intervention efforts to bring
early intervention services to all young children and families.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
| Adding
Other Program Components |
The number and types of
support activities offered by a Parent to Parent program often vary
with the size, maturity, and agency sponsorship of the program. Add
additional program components only as the program is able to manage
them successfully. Some options for additional support activities
include:
- On-going
training and consultation support for veteran parents
- Group
activities for parents and/or other family members for
informational/educational/emotional support
- Advocacy
and/or leadership training
- Training
for other professionals in the community
- Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
Answering questions about the types of services provided by whom and for whom, under what conditions, at what costs, for what purpose, and with what benefits, program evaluation includes a range of approaches and methods for analyzing program operations.
Search for state P2Ps who evaluate their services by:
-
If
your program is a newly developing program or you are considering
bringing Parent to Parent support to a new segment of your community,
you may want to begin by documenting the need for Parent to Parent
support in your community or by learning more about parent preferences
for different types of support (e.g. what are parent needs/preferences
for emotional support or information about disability issues), and then
use the results of the needs assessment to justify the need for Parent
to Parent support and/or to clarify your own program goals and
objectives.
Search for P2P programs who have the following record keeping technologies:
-
-
To
strengthen existing program activities and to plan for new ones, you
may want to document how satisfied parents or other users of your
program are with the services that your program provides. Data will help you to:
- adapt or expand your program activities
- encourage funders and referral sources to support your program
- solidify a funding base for your program
Program Evaluation is an opportunity to partner with Universities, health care agencies, foundations and others interested in documenting outcomes.
The Beach Center has prepared a manual on program evaluation for Parent to Parent programs that takes you through all of the different kinds of program evaluation and the steps for accomplishing each.
Excerpted from Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)

Click this button to build a query that finds a Parent to Parent (P2P) program that will "match" yours by searching for all your concerns and questions.
By searching for more criteria, your list will have fewer states that match; by choosing the most important, you will see more states will be a "match" for you.
| Products
and Publications |
Many
well established Parent to Parent programs have program
development manuals that provide information about handling referrals
and making parent matches. These manuals are available for purchase and
they often contain sample record keeping forms and detailed
descriptions of how the program manages referrals and makes and follows
parent matches. Query above for the state programs that "match" yours.
A book signing for the Parent to Parent Handbook: Connecting Families of
Children with Special Needs
by Betsy Santelli, Florene S. Poyadue and Jane L. Young. 
In addition, a comprehensive resource developed specifically to meet the needs of Parent to Parent programs is available from Brookes Publishing (www.BrookesPublishing.com)
Santelli, B., Poyadue, F.S., & Young, J.L. (2001). The parent to parent handbook: Connecting families of children with special needs. Baltimore: Paul H. Brookes Publishing Co.; posted by permission. (www.brookespublishing.com/store/books/santelli-4978/index.htm; 1-800-638-3775)
The
Beach Center on Disability also has research-based information and
products on Parent to Parent. Visit www.beachcenter.org to learn
more.
|